Q: How does it work?

A: Once your order has been placed, your shipment will be scheduled according to the preferred dates on your order. During the pickup of your vehicle, the carrier will complete a detailed inspection of the vehicle on the carrier’s bill of lading that you will need to sign. The same bill of lading will be presented at delivery so you can re-inspect the vehicle. If any damage occurred during transport, please note it on the bill of lading at the time of delivery and have the driver sign in agreement.

Q: Should I schedule my vehicle transport in advance?

A: It helps if you call ahead to schedule your shipment with us. The more time we have for planning your shipment, the easier we can work to meet your pickup and delivery time frames.

Q: How will my car be picked up and delivered?

A: We will arrange pickup and delivery that best fits your needs. However, due to the size of the trucks and trailers, residential streets may not work. In these cases, we ask that you meet the carrier in a place that has adequate room for truck travel, such as a local mall or large shopping center.

Q: How long does it take?

A: Your vehicle is being loaded on a car carrier along with other cars being delivered to different destinations. Delivery times may vary depending on the miles between your start and ending destination, the proximity to other cars being delivered on the same carrier, weather, and other events such as traffic accidents and carrier break downs. Cars moving with enclosed carriers can take longer to deliver due to the supply of enclosed trailers available in the area.

Q: Should I be present when my vehicle is picked up or delivered?

A: Yes. You or a designated person should be present at pickup and delivery. The carrier will complete a detailed inspection of your vehicle with you present and note all dent’s, scuffs, scratches and damages. You should receive a copy of the bill of lading when the vehicle is picked up and another copy when it is delivered.

Q: What does door-to-door delivery mean?

A: Door-to-door delivery means the car carrier will get as close as possible to your front door as long as it does not compromise the cargo and/or your vehicle. If you live on a road with no overhanging trees or low bridges, and the streets leading to your house can accommodate trucks of 75 feet and longer, then the carrier will pick up your vehicle from your door and deliver to your door, if the same conditions apply to your destination. If accessibility is limited, a dead end street or cul-de-sac, the driver may suggest meeting at a local supermarket or mall with ample space.

Q: What is required on the customers end to prepare for transport?

A: Wash your vehicle before the carrier arrives so the driver can do a thorough inspection. You should have no less than 1/8 and no more than 1/4 of a tank of gas. The vehicle cannot have obvious fluid leaks.

Please reference to Helpful Tips for further guidance